that implement an ISO 9000 compliant Quality Management System (QMS)
usually realize important benefits, including a more organized operating
environment, a greater number of customers and a higher level of
satisfaction among those customers. Whether you are planning a QMS
in response to direct market requirements or want to increase the
productivity of your organization, you will experience the following
As you implement your QMS, you have the opportunity to improve your
processes. You will outline the current process, add the requirements
of the standard and then optimize the process with input from the
process users. After achieving certification, you will likely see
continual process improvements. A recent survey of 100 registered
firms reported the average improvement in operating margin at 5%
of sales. These firms also reported faster turnaround times, and
a reduction in scrap and overtime.
Increased Quality Awareness
During implementation, quality awareness will increase, since all
staff must be trained on ISO 9000. Staff will be required to take
"ownership" of processes that they are involved in developing
and improving. The QMS will also have built-in systems to report
on key quality indicators, which will significantly reduce the reoccurrence
of problems. This helps develop a strong quality culture, where
the staff recognizes problems such as systems or process issues
and works on fixing them, rather than placing blame with an individual.
The result is increased confidence in workmanship and a more confident
Consistency in Operations
With ISO 9000 certification, your operation will run more smoothly,
as the QMS promotes consistency in how work is performed and recorded.
This helps new employees learn processes more quickly and reduces
misunderstandings with customers. If a problem does occur, it is
traced to its root cause and fixed, saving the organization from
re-correcting it every time it happens.
ISO 9000 certification is becoming a requirement to do business
in many markets. A recent survey of ISO 9000 certified companies
shows that 41% were asked to achieve certification by a client.
Considering that it can take 18 months or longer for some organizations
to achieve certification, already having a compliant QMS in place
can be a distinct advantage.