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 Certification Path
Features
 Document Center
Corrective Action
Requests
Audits
 Customer
Satisfaction
Nonconformances
Design
Calibration
Management Review
Training
Analysis
Purchasing
Contracts
Services
Process
Industry Solutions
Technology
Tech Support
Automation Path
Demo
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The ISO9 Customer Satisfaction Center provides
a platform for recording all relevant customer information and monitoring
customer relations to ensure your company meets their needs.
 Complete
Tools
The Customer Satisfaction Center is designed for creating and storing
customer profiles and records of customer communication. As a Web-based
tool, the Customer Satisfaction Center is a centralized source
of customer relation information. You’ll simplify the process
of retaining and updating customer records with:
 Customized
contact profiles and feedback records
Multiple
views of cross-referenced data
Automatic
filing and organizational tools
Simplified Process
With attached records of all contact profiles, feedback and complete
surveys, you’ll adhere to the standard and ensure continual
improvement with your customers. The Customer Satisfaction Center
allows you to easily discern information about your sales or customer
service operations with:
Product
or customer-specific surveys
Customer
information viewable by status and sales representative
Customer
feedback viewable by customer, contact, status, product or location
Quick
views of customer complaints and company response actions
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