Overview Compliance Requirements Quality Policies Quality Procedures Work Instructions Quality Records Corrective Action Requests Process Requirements Updates Standards Glossary At the base of any organization’s ISO 9000 compliant Quality Management System (QMS) are the quality policies. The quality policies identify the main goals of the QMS and explain why an organization is adopting them. An organization’s quality policy can be a very simple statement of its broad goals, or it can be a much more detailed document that defines the goals, objectives and responsible parties for each area that the ISO 9000 Standard impacts. For a quality policy to conform to the standard it must be appropriate to the organization’s purpose, communicated throughout the organization, reviewed for suitability, and continually improving its effectiveness and compliance to customer requirements. The quality policy is a critical starting point for an effective ISO 9000 implementation. It reflects a commitment from top management and is the vehicle for communicating objectives throughout the organization. While the statement may be brief, the consistency of the message should me maintained throughout the organization. View an example of a quality policy.

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