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 Overview
 Compliance
Requirements
Quality
Policies
Quality
Procedures
Work Instructions
Quality Records
Corrective Action
Requests
Process
Requirements
Updates
Standards
Glossary
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In
order to remain ISO 9000 compliant, an organization must maintain
the structure of the Quality Management System (QMS). The five pillars
of the QMS structure are:
Quality Policies
A statement of the goals of the organization with respect to its
Quality Management System.
Quality Procedures
The details of the QMS, including the specific processes, procedures
and staff responsibilities.
Work Instructions
The actual instructions for performing tasks that affect the quality
standards of the organization.
Quality Records
Documents that demonstrate conformance to the specified requirements
of the QMS.
Corrective Action Requests
Controlled documents that specify how problems with the organization’s
QMS are to be fixed.
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