Quality Management


Resource Management
Product Realization
Analysis and


6.1 Provision of resources
Your organization has a responsibility to make sure that the goals of the Quality Management System (QMS) are met. The best plan in the world won’t be successful if there are not enough people, materials and support to make sure it can be successful. These resources should be sufficient to implement and maintain the QMS. Additionally, you need to have enough resources to make sure that the goals of continuous improvement and meeting customer satisfaction are also met.

6.2 Human resources

6.2.1 General

Your organization must assess the skills and competencies of your employees. You should consider whether they have the skills and abilities to perform the tasks that have been assigned to them in your QMS. Areas of competency to address would include prior education, training and experience.

6.2.2 Competence, awareness and training
Your organization has a responsibility to see that your employees have enough training to be effective at the tasks that have been assigned to them in your QMS. You can accomplish this objective by hiring trained and competent personnel. You should also have a plan in place for providing training where there may be gaps in needed skills and for bringing new needed skills to your existing work force. The assessment of your employees’ skills, your training plans, and actual training provided must all be documented.

6.3 Infrastructure
The infrastructure for a QMS can be described as including the workspace, the equipment and the supporting services involved in creating your organization’s products or services. Your organization will need to determine, provide and maintain the infrastructure needed to achieve the planned results.

6.4 Work environment
The work environment of your organization needs to enhance the ability of employees to perform effectively in order to meet quality expectations. Elements of a good work environment include the following:
Ability of the employee to be creative and become involved
Clean work areas
Proper safety rules and equipment
Ergonomically appropriate work areas
Pollution control
Ability to interact with others

Section: 3 of 5

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