ISO9

Training plans are a very important part of a Quality Management System (QMS). It is necessary to document the experience, education and training of all employees. This can be through detailed Human Resource records, which would include an employee’s resume and training plan or it can include a much more inclusive center of information.

Your organization will want to provide equal training to employees while still basing training on an individual’s experience level. A well-tuned organization will have training courses available for every job function to allow new employees to receive equal and complete training by qualified instructors within the organization rather than allowing new employees to be taught, ad-lib by any available veteran employee.

Training plans need to be constantly updated and an individual's training should always be evaluated. Ensuring that employees remain challenged, focused and dedicated to their job will ensure better overall quality within your organization.