ISO9

It is necessary for an organization to address nonconforming issues with its procedures, products and processes. The goal of a compliant Quality Management System (QMS) is a reduction in corrective action and certainly a proactive approach to preventive action.

If your organization discovers flaws in its QMS or any part of the organization that could affect quality, it is necessary to record a corrective action. A corrective action is a record of the process involved as an organization seeks to identify, address and resolve the corrective action or nonconformity. Your organization should also consider preventive action where corrective actions are monitored and quality within the organization is watched and preventive measures are implemented to ensure quality.