ISO9

In order to comply with training requirements of the ISO 9000 Standard, it is necessary to conduct a companywide ISO 9000 orientation class. All employees should be given a copy of the quality manual during this orientation. Orientation is an integral part of your company's ISO compliance process. From top management down, employees need to be a part of the process. The following are key elements to an ISO orientation:

Clear communication on the goals of the project

Input from each department and individual

The need for on-going internal audits

Understanding of and effective response to corrective actions

A set of quality objectives

An outline of the benefits

A clear understanding of the reasons your company is seeking certification

It is also important to communicate to employees the importance of meeting customer, statutory and regulatory requirements as the goal of the Quality Management System (QMS).

To satisfy the requirements of the standard, this ISO orientation needs to be a formalized, scheduled training class. A course description will need to be created, classes scheduled and every employee will need to have their personal training plans amended to reflect that they have participated in and received the necessary ISO orientation.